Coaching and supporting Lead Managers to provide quality, service and customer satisfaction.
Visiting units and monitor operations especially during peak period.
Follow up to ensure all customer issues are resolved immediately.
Rewarding, recognizing and motivating employees on all restaurants level.
Assist in building and developing the team through implementing and training plans.
Manage and control financial variables as well as sales to ensure restaurants profitability.
Conducting business review and sales, profit analysis as well as financial reports.
Prepare plans, budget and target for achievement within the region.
Ensuring that quality objectives and delivery deadlines are met.
working closely with departments, increasingly in a consultancy role,
Assisting line managers to understand and implement policies and procedures